FAQ

What does the ordering process look like?
Simply visit our menu and add your desired meals into your cart. Once you pay and finalise your order, you will receive an order confirmation email. When your order is ready for delivery, you will receive either an email or text message with your delivery date and estimate time. 

How often do you deliver?
Our deliveries are completed once per week usually on a Sunday. There will be times where deliveries may occur twice per week, this will depend on the order volume each week. 

What suburbs do you deliver to?
Mumma Shims delivers to Geelong and surrounding suburbs only. If your post code does not appear at the check out page please reach out to us via our contact page with your order preference including phone number and address and we will be in touch within 1 business day for alternative delivery arrangements.

What are the delivery fees?
Depending on your post code in the Geelong area, delivery fee ranges between $6 to $12. If you spend over $70, you automatically receive free delivery at check out. 

What do I need to do to prepare for a delivery?
It would be ideal if you were home at the time of your delivery. We understand that life gets busy and you may be out and about. If you are not at home, you will need to leave a cooler bag with ice pack by your front door for us to leave your purchased frozen meals in. The cooler bag with ice packs will ensure that the temperature of the meals remains at a safe level in time for you to come home and place the meals in your freezer. If you are not going to be home for more than 2 hours on the day/time of your delivery, it is best that you contact us to let us know so we can arrange another delivery date. Please note that if you are not home and there is no cooler bag with ice packs left by your front door; we cannot leave the meals by your front door. It will be unsafe to do so as we cannot monitor and control the temperature of the meals. It may take up to 1 week to re-deliver your order and you may be eligible for additional delivery fees.

What are the serving instructions?
Place container in microwave with lid sitting loosely on top or if you have cubes, place them on a stove top/microwave safe bowl. Microwave until piping hot (above 75 degrees). Stir thoroughly to ensure there are no hot spots. Always check temperature of food prior to serving. Dispose of leftovers. Do not re-heat. Store below -18 degrees. Once thawed, do not re-freeze, store below 4 degrees and consume within 24 hours.

How long do the meals last in the freezer?
It is recommended for each meal to be stored in the freezer for up to 3 months. The meals are also labelled with a best before date.

Allergy information?
All of the Mumma Shims products are made in a facility where peanuts, tree, nuts, sesame, wheat, eggs, soy and fish may be present. The meals are clearly labelled with a list of ingredients, allergy information, nutritional panel and serving instructions.

Do you have additional questions?
We would love to hear from you, please send us a message via our contact page of social media and we will be in contact as soon as possible.